Privacy Policy

At Djom's Towing and Recovery ("we," "us," or "our"), your privacy is a primary concern. This Privacy Policy outlines our policies and procedures regarding the collection, use, disclosure, and protection of information when you visit our website (https://www.djomstowing.com), call our dispatch line, or utilize our 24/7 towing and roadside assistance services in Lincoln, Nebraska, and surrounding areas.

1. Information We Collect

When you contact us or request emergency roadside assistance or towing services, we collect information necessary to safely locate and service your vehicle:

• Contact Information: Your full name, telephone number, and email address.
• Location Data: Current breakdown address, cross-streets, highway mile markers, or drop-off destinations.
• Vehicle Information: Vehicle year, make, model, color, license plate number, and condition (e.g., flat tire, locked keys, engine breakdown, collision damage).
• Billing and Payment Data: Credit/debit card information, billing address, or motor club / insurance policy information provided for payment processing. (Credit card details are processed securely and not stored on our web servers).
• Technical & Browsing Data: Standard server logs, IP address, device type, browser version, and pages visited on our site to maintain website security and optimize performance.

2. How We Use Your Information

We use the collected information exclusively to fulfill service requests and maintain professional operations:

• To dispatch the nearest tow truck or roadside service unit to your location quickly.
• To communicate estimated arrival times (ETA) and driver updates via phone call or SMS text message.
• To calculate accurate price estimates and generate itemized invoices.
• To coordinate with law enforcement, roadside motor clubs, or automobile insurance carriers at your explicit request.
• To respond to customer service inquiries, feedback, and support requests.
• To protect against fraudulent, unauthorized, or illegal activities.

3. Online Form Submissions

Our website quote and service request forms use Formspree as a secure transmission processor. When you submit our online request form:

• Your submission data is securely encrypted in transit using SSL/TLS encryption.
• Formspree delivers your request directly to our authorized dispatch inbox so our team can follow up immediately.
• We do not sell, rent, or trade form submissions to any third-party marketing or advertising networks.

4. Sharing of Information

We only share your information with trusted parties essential to completing your service:

• Our Dispatchers and Drivers: To navigate to your vehicle and safely conduct the tow or roadside service.
• Payment Processors: Secure, PCI-compliant third-party merchant service providers to process credit/debit card payments.
• Insurance & Motor Clubs: If you request that we bill your motor club or insurance provider directly.
• Legal & Emergency Requirements: When required by local, state, or federal law, court order, or to cooperate with police and highway safety officials during accidents or highway clearances.

5. Data Security

We implement robust physical, technical, and managerial safeguards to protect your personal information against unauthorized access, loss, or misuse. All communications on our website are encrypted using industry-standard HTTPS (Transport Layer Security - TLS).

6. Cookies and Tracking

Our website may utilize lightweight technical cookies to remember preferences, analyze site traffic, and ensure quick page loading. You have the ability to decline or delete cookies through your web browser settings at any time without impacting your ability to call us directly for towing assistance.

7. Your Privacy Rights

You have the right to:

• Request confirmation of the personal information we maintain about you.
• Request corrections to any inaccurate or incomplete records.
• Request the deletion of your personal contact records, subject to legal and accounting retention requirements.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational procedures or regulatory legal requirements. Any modifications will be posted directly on this page with an updated "Last Updated" date at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us directly: